Hyper Casino Responsible Gambling
Help with your gambling
At hypercasinogb.co.uk, we want you to understand the controls available for your Hyper Casino account and where to turn if gambling is causing harm. Gambling involves losing money and should never be used to cover bills or recover earlier losses.
The account tools described below belong to the gambling service operated by L&L Europe Ltd. The self-exclusion conditions on this page are for customers in Great Britain.
To take a break now, open My Account, select Limits and then Timeout. You can set a time out or self-exclusion there, or ask casino customer support for help through live chat or by phone. You can also message the Safer Gambling team from My Account.
Notice when gambling is becoming a problem
Consider stopping and seeking support if you recognise any of these changes:
- Sessions last longer or cost more than you planned.
- You borrow money to gamble or deposit again to chase a loss.
- Gambling disrupts work, study, relationships or essential spending.
- You conceal your gambling, or people close to you express concern.
- You find it difficult to stop, even when you want to.
Keep rent, food and other essential costs outside any gambling budget. Review your deposits, withdrawals and betting activity in My Account. If limits are no longer helping you stay within your intentions, consider self-exclusion and contact a support service.
Choose an account limit
Hyper Casino's My Account area provides the following controls. They measure different things, so check which limit you are setting.
| Control | How it works |
|---|---|
| Deposit limit | Caps the total you deposit within a rolling period. Winnings and withdrawals do not create extra deposit allowance. Further deposits are blocked when the allowance is used, until room becomes available again. |
| Net deposit limit | Counts deposits minus withdrawals within a rolling period. A withdrawal increases the amount you can deposit under this limit. |
| Time limit | Restricts accumulated logged-in time for betting and deposits. Withdrawal requests remain available. You can combine up to three limits across daily, weekly and monthly periods. |
| Bet limit | Caps the combined value of real-money bets during a day, week or month. No further bets can be placed once it is reached for that period. Bonus funds are outside this limit. |
| Loss limit | Caps losses during a day, week or month and stops further bets once reached. It does not stop deposits or play while you are winning. |
| Reality check | Shows a session reminder at your chosen interval between 15 and 60 minutes of continuous play, including time played, bets, wins and losses. Change the interval under Limits. |
Rolling deposit and net deposit limits look back over 24 hours, seven days or 30 days. Transactions leave the calculation as they move outside that window; these limits do not simply restart at midnight or on the first day of a month.
With a bet limit active, the displayed amount represents your remaining betting allowance. Tap it to see your actual account balance.
A short break or self-exclusion
A time out suspends deposits and gambling on your Hyper Casino account and stops marketing during the break. The account reopens automatically when the time out finishes.
Self-exclusion is a longer restriction. For Great Britain accounts, you can choose a period from six months to five years. During it, access is restricted across the casino sites run by L&L Europe, not just your Hyper Casino account. You may still request withdrawal of your funds while excluded.
After a British self-exclusion expires, the account stays closed. You must call the operator's customer support on 01223 931 488 to request reopening; expiry alone does not reopen it.
Keep your registration details accurate and current. L&L Europe Ltd uses reasonable efforts to prevent access, but differences or errors in those details may prevent the exclusion from being recognised. Self-exclusion cannot guarantee that every attempt to access gambling will be blocked. Do not try to bypass it through new accounts, altered details or somebody else's account.
If you have no account but want to request exclusion, contact the operator's support. Its procedure is to create an account using your details and apply the exclusion to that record.
Blocking access beyond your account
GAMSTOP offers free self-exclusion across online gambling companies licensed in Great Britain. It is a separate route from setting an exclusion within your Hyper Casino account.
You can also ask your bank whether it offers a gambling-payment block. Device-blocking tools named in Hyper Casino's safer gambling guidance include Gamban and BetBlocker. These measures can be used alongside account restrictions and personal support.
Talk to someone
You can seek help for your own gambling or because you are worried about someone close to you.
| Where you live | Support route |
|---|---|
| England or Scotland | GamCare: 0808 8020 133. Its free, confidential helpline and online chat operate around the clock, every day. You can contact it anonymously. |
| Wales | NHS Wales gambling helpline: 0808 2819 265. Free advice and support are available whenever you call, including overnight and at weekends. |
GamCare also supports people affected by another person's gambling. For an emergency in the UK, call 999.
Keep children away from gambling accounts
Gambling is for adults aged 18 and over. Protect your login details, prevent children from accessing your account and check activity on shared devices. Consider parental controls where appropriate.
Support
For questions about hypercasinogb.co.uk, reach our support at [email protected]. To apply an account restriction, use the controls in My Account or contact casino customer support directly.