Contact Hyper Casino Support
Contact our support
For help with hypercasinogb.co.uk, email our support team at [email protected]. Tell us which page you were using and what you need help with.
For your casino account, payments or a game query, use the account support channels below. Hyper Casino's gambling service is operated by L&L Europe Ltd; its customer service handles those enquiries.
Account support channels
| Your enquiry | Where to go |
|---|---|
| A question about hypercasinogb.co.uk | Our support: [email protected] |
| Casino account, deposit or withdrawal | Hyper Casino customer service by email, telephone or live chat |
| Telephone support for Great Britain | +44 1223 931488 |
| Live chat | Open the support area in your casino account while logged in |
The operator lists [email protected] as its account support email. Telephone service is listed as running daily between 08:00 and 01:00 CET. Check the support area for current chat availability.
Help us understand the issue
When writing to our hypercasinogb.co.uk support, include the page address, a short explanation and any error message. A screenshot can help show a display problem; remove personal information before sending it.
For an account enquiry sent to the operator, provide the information relevant to your case:
- Your name and the email associated with the account.
- When the problem happened and what went wrong.
- For a game issue, the game title, stake, result and round reference, if available.
- For a payment issue, the amount, payment method and transaction reference.
- The outcome you are asking for.
Never send your password, security code or full card number in a support message.
Raising an account complaint
Start with the operator's customer service by chat, email or telephone. Explain the problem and the resolution you want. If customer service cannot resolve it, the issue can be passed to its complaints department.
L&L Europe Ltd's procedure requires a complaint to be submitted within six months of the incident. It provides for acknowledgement within 24 hours of receipt and an investigation outcome within eight weeks for UK customers. These are the operator's complaint-handling terms.
If the dispute remains unresolved after the operator has issued its final decision, you can refer it to eCOGRA. Social media posts do not count as formal complaints under the operator's procedure.
Gambling controls and account closure
Use the casino account settings or contact the operator's customer service for help with limits, self-exclusion or closing your account. You can find more detail on our responsible gambling page.